Terms of Service

Welcome

Thank you for choosing The Household PA.

I'm Leah, and my aim is to provide reliable, practical and personalised assistance that makes everyday life a little easier.

These terms explain how bookings, payments, cancellations and services work.

By accepting a quote or confirming a booking, you agree to the applicable service terms provided to you before payment, subject to your rights under Australian Consumer Law.

1. Services

The Household PA provides practical non-medical household assistance, including:

• Laundry, washing, drying, folding and putting away
• Shopping and everyday errands
• Household administration
• Technology assistance
• Sorting, organising and downsizing assistance
• Selected selling and listing preparation
• Holiday home check-ins
• Suitable small-pet visits and short small-dog walks
• Meal preparation, only when relevant food requirements and insurance have been confirmed

To confirm: that Leah is happy for this wording about meal preparation to stay, given her confirmation of insurance and her Food Handlers Certificate.

Services not provided

Services are agreed individually and depend on suitability, location, availability and the scope of the booking.

The Household PA does not provide domestic cleaning, personal care, medical care, formal childcare, disability support, overnight pet sitting, pet boarding, heavy lifting or professional security services.

2. Quotes and bookings

All enquiries are reviewed individually.

Submitting a website enquiry does not automatically create or confirm a booking.

A booking is only confirmed once the scope, date, price and access requirements are agreed, payment is received and confirmation is provided.

3. Prices

Prices are quoted in Australian dollars.

The applicable service rate depends on the day, duration, service type and any agreed additional charges.

Additional charges may apply for travel outside the included service area, customer errands, parking, tolls or customer-approved purchases.

All applicable charges will be disclosed before booking or agreed before additional costs are incurred.

To confirm: GST registration status, so the quote and invoice wording about GST is correct.

4. Payment

All services require full payment upfront.

Payment instructions are supplied with the invoice. Bank transfer is available, along with any secure online payment option enabled for your booking.

Regular visits are paid in advance, unless a different written arrangement has been agreed.

To confirm: the online payment provider and payment methods once activated and tested.

5. Cancellations

Please provide at least 48 hours' notice when cancelling or rescheduling.

Bookings cancelled with more than 48 hours' notice are eligible for a full refund or credit.

Cancellations within 48 hours may be subject to a reasonable cancellation fee only where such a fee has been clearly disclosed and agreed before booking and is legally enforceable.

To confirm: the amount of any late-cancellation or missed-visit fee. No fee has been approved yet, and prepaid amounts are not automatically non-refundable.

6. Changes to bookings

Requests to change dates, times or services are subject to availability.

Additional work or charges require approval before proceeding.

7. Home access

Customers must provide safe and lawful access to the property during booked visits.

Access arrangements will be discussed and agreed before the appointment.

Keys and sensitive access information must be handled through agreed secure arrangements.

Customers must advise of relevant hazards and any animals or circumstances that may affect safe access.

8. Customer responsibilities

Customers must provide accurate booking information, suitable instructions and any agreed materials or supplies needed for the service.

For pet visits, customers must provide suitable food, care instructions, emergency contact details and relevant veterinary information.

9. Service limitations

Services are provided within the agreed scope.

The Household PA may decline, stop or reschedule work where conditions are unsafe, requirements have not been met or requested tasks fall outside the services offered.

Any refunds or charges arising from these circumstances will be handled fairly and in accordance with applicable law.

10. Privacy

Customer information is handled in accordance with The Household PA Privacy Policy.

11. Consumer rights

Nothing in these terms excludes, restricts or modifies any consumer guarantee or statutory right that cannot lawfully be excluded.

12. Contact

The Household PA

Leah Gibbs

ABN: 54 572 856 486

Toronto, NSW

Phone: 0419 747 097

Email: helloleahgibbs@gmail.com

To confirm: the registered legal name linked to this ABN and its registration details.