Busy days? Evening household assistance available until 10pm.
The Household PA — Your Personal Assistant for Everyday Life
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Digital & Technology Assistance

Technology should make life easier, not more frustrating!

Struggling with your phone, your printer or Facebook? I offer friendly, patient help with everyday technology in your own home, explained in plain English and at your pace. No jargon, no rushing and absolutely no silly questions.

Request a Personal QuoteSee What I Can Help With
Leah patiently showing a client how to use a tablet at a sunny kitchen table

Checked, certified and insured

Peace of mind when you welcome someone into your home.

  • Police
    check
  • NDIS
    check
  • Working With Children
    check
  • NSW Food Handlers
    Certificate
  • Fully
    insured

What I can help with

Everyday technology, explained kindly

Choose one thing that is bothering you, or work through a few in the same visit.

Phones, Tablets & Computers

  • Setting up new mobile phones and tablets
  • Getting comfortable using your computer or laptop
  • Installing and organising everyday apps
  • Transferring photos and contacts between devices
  • Connecting devices to home Wi-Fi
  • Learning basic device settings and features

Facebook & Social Media

  • Setting up Facebook and Instagram accounts
  • Learning how to use Facebook
  • Posting photos and updates
  • Connecting with friends and family
  • Using Facebook Messenger
  • Understanding privacy settings
  • Joining and participating in Facebook groups
  • Learning how to use other popular social media platforms

Printers, Scanners & Home Devices

  • Setting up new printers
  • Connecting wireless printers to Wi-Fi
  • Connecting printers to phones and computers
  • Basic printer troubleshooting
  • Printing documents and photographs
  • Scanning and saving documents
  • Getting familiar with everyday home technology

Emails, Apps & Online Accounts

  • Setting up email accounts
  • Sending emails and attachments
  • Organising email inboxes
  • Downloading and using apps
  • Setting up everyday online accounts
  • Understanding notifications and basic account settings
  • Organising digital documents and files

Online Shopping, Bookings & Forms

  • Learning how to shop online
  • Ordering groceries online
  • Booking appointments and services
  • Completing online forms and applications
  • Navigating government websites such as myGov
  • Finding information online
  • Learning how to use everyday online services

Photos, Video Calls & Staying Connected

  • Sending and receiving photos
  • Organising digital photo collections
  • Using WhatsApp and Messenger
  • Learning FaceTime, Zoom and other video calling apps
  • Sharing photographs with family and friends
  • Setting up contacts and calendars
  • Using reminders and digital calendars

Smart TVs & Streaming Services

  • Getting familiar with smart TVs
  • Connecting smart TVs to home Wi-Fi
  • Setting up streaming applications
  • Using Netflix, Stan, YouTube and other streaming services
  • Connecting phones and tablets to compatible televisions
  • Understanding TV menus, remotes and everyday settings

Online Confidence & Safety

  • Recognising suspicious emails and messages
  • Understanding common online scams
  • Learning safer browsing habits
  • Understanding basic privacy settings
  • Identifying suspicious links and websites
  • Building confidence using technology independently

Not confident with technology? That's perfectly okay.

You don't need the technical terms or to explain exactly what's wrong. Just show me what's happening and we'll work through it together.

Friendly help. No judgement. At your pace.

Typical jobs

  • Set up a new phone and move across your photos and contacts
  • Get the printer connected to your home Wi-Fi
  • Set up Facebook and learn how to share photos
  • Start a video call with the grandkids
  • Get your smart TV connected to streaming apps
  • Work out which emails or messages look suspicious

Who it is for

A Little Help Makes a Big Difference

Everyone gets stuck with technology sometimes, whatever their age or experience. This service is ideal for:

  • Older residents wanting to feel more confident online
  • People learning to use a new phone, tablet or computer
  • Busy households needing help setting up devices
  • Anyone frustrated with technology
  • People wanting to stay connected with family and friends
  • Anyone who prefers friendly, face-to-face assistance

What to have ready

  • The device you need help with, plus its charger
  • A note of what is bothering you, if you can
  • The accounts you use, such as email or Facebook

You type in your own passwords. I never ask for or keep them.

Pricing

Part of my household assistance

Technology help is booked at the same household assistance rates. A two-hour weekday visit is $140.

  • Monday to Friday, 8am–5pm$70/hour
  • Weekday early mornings and evenings, by arrangement (until 10pm)$95/hour
  • Saturday$85/hour
  • Sunday$95/hour
  • Public holidays$115/hour

You can combine technology help with other suitable household tasks in the same booking. Travel and other charges are explained on the Pricing page. For help with paperwork, bookings and phone calls, see Household & Life Administration. Need help for your business? See Business & Digital Assistance.

What this service covers

Everyday digital tasks, basic setup and learning, in your own home.

What it does not include

  • Specialist IT repairs or hardware repairs
  • Guaranteed fault resolution
  • Banking transactions
  • Managing or storing your passwords
  • Advanced cybersecurity services

Questions

Technology help, answered

Need a Helping Hand With Technology?

Whether it's Facebook, a frustrating printer, a new phone or something else entirely, I'm happy to help you get started.

Tell me what's giving you grief, and let's see if we can get it sorted!

Request a Personal QuoteCall or text Leah on 0419 747 097