Privacy Policy

Your privacy matters

At The Household PA, I understand that inviting someone into your home requires trust.

Respecting your privacy and protecting the personal information you share with me is an important part of how I operate my business.

This Privacy Policy explains what information may be collected, how it is used and how you can contact me about your information.

1. Information collected

Depending on the services you enquire about or book, The Household PA may collect:

• Name and contact details
• Email address and telephone number
• Home or service address
• Booking dates and service requirements
• Household preferences and instructions
• Pet-care requirements and emergency contacts
• Invoicing and payment records
• Communications relating to enquiries and bookings
• Information necessary to provide the services you request

2. How information is collected

Information may be collected when you:

• Submit an online enquiry
• Contact the business by phone, email or message
• Request a quote
• Confirm a booking
• Complete a client information form
• Provide instructions necessary for a service
• Communicate about existing or future bookings

3. How information is used

Personal information may be used to:

• Respond to enquiries
• Prepare quotes
• Manage appointments and bookings
• Deliver agreed services
• Issue invoices and record payments
• Communicate about visits
• Maintain accurate business records
• Meet applicable legal obligations
• Improve service quality

Marketing

I only send news or offers if you have ticked the separate, optional consent box. You can withdraw consent at any time by contacting me.

4. Third-party service providers

The Household PA may use third-party technology providers to operate the website, receive enquiries, communicate with clients, manage bookings, issue invoices and process payments.

These services may include Duda, ServiceM8, Google email services and configured payment providers.

Personal information may be processed or stored in Australia or overseas depending on the systems used.

To confirm: the providers actually in use, the countries where each stores data, and the wording for overseas disclosure. No claim is made that information stays in Australia.

5. Protecting information

The Household PA takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access or disclosure.

Sensitive access arrangements, such as keys and property entry instructions, are handled carefully and kept separate from publicly accessible information.

I do not ask for passwords, bank login details or unnecessary sensitive information through the website enquiry forms.

6. Sharing information

Personal information is not sold to advertisers.

Information may be shared with relevant service providers where reasonably necessary to deliver services, manage bookings or meet legal obligations.

Any sharing is limited to appropriate purposes and handled in accordance with applicable privacy laws.

Cookies and analytics

I have not added advertising trackers or analytics tools to this website. The website platform may use essential technical cookies or logs to keep the site working and secure.

To confirm: update this section if analytics or advertising tools are added.

7. Access and corrections

Customers may contact The Household PA to request access to or correction of their personal information.

Requests will be reviewed and handled in accordance with applicable law.

8. Privacy concerns

If you have a question, concern or complaint about how your personal information has been handled, please contact Leah using the details below.

Complaints will be reviewed and responded to within a reasonable timeframe.

9. Information retention

Personal information will be retained only for as long as reasonably necessary for legitimate business needs and applicable legal requirements.

To confirm: the record-retention periods and secure-deletion procedure. None is promised here.

10. Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in services, technology or legal requirements.

The current version will be available on this website.

To confirm: add the “Last updated” date when the policy is approved.

11. Contact

The Household PA

Leah Gibbs

ABN: 54 572 856 486

Toronto, NSW

Phone: 0419 747 097

Email: helloleahgibbs@gmail.com

To confirm: the registered legal name linked to this ABN, and which privacy laws apply to the business.